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Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, cash and personal checks. We have recently been accepted to take Care Credit as payment for services. To apply online go to www.carecredit.com
Payment Plans
We expect payments at the time services are rendered. We do understand that emergencies happen. Therefore, under specific circumstances we do provide a payment program.
The program must include 1/2 (50%) of the charges taken care of at the time the services are rendered. The remaining balance can be spread (depending on the amount) out in 1-3 months. This balance is taken care of by leaving post dated hold checks to be deposited by us on the appropriate dates.
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